What is VXML ? VoiceXML 2.0 - VXML Free Customer support software

What is VXML?

VoiceXML (VXML) is a digital document standard for specifying interactive media and voice dialogs between humans and computers. It is used for developing audio and voice response applications, such as banking systems and automated customer service portals.

What is VXML Gateway?

The VoiceXML gateway, or voice portal, serves as the heart of any VoiceXML-enabling network. ... Through the portal, VoiceXML applications gain access to the users of telephony devices while providing users with text-to-speech, speech recognition, media resources, and, often, access to the Internet.

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Usage of VXML

VoiceXML applications are usually utilized in numerous enterprises and sections of trade. These applications incorporate request, bundle following, driving headings, crisis notice, wake-up, flight following, voice access to email, client relationship the board, medicine topping off, sound news magazines, voice dialing, land data and national index help applications.

Goals of VoiceXML

VoiceXML's main goal is to bring the full power of Web development and content delivery to voice response applications, and to free the authors of such applications from low-level programming and resource management. It enables integration of voice services with data services using the familiar client-server paradigm. A voice service is viewed as a sequence of interaction dialogs between a user and an implementation platform.

The dialogs are provided by document servers, which may be external to the implementation platform. Document servers maintain overall service logic, perform database and legacy system operations, and produce dialogs. A VoiceXML document specifies each interaction dialog to be conducted by a VoiceXML interpreter. User input affects dialog interpretation and is collected into requests submitted to a document server. The document server replies with another VoiceXML document to continue the user's session with other dialogs.